Last updated June 18, 2018


This Privacy Statement explains how Refrigerant Coupling Systems Incorporated, RCS, (“Company”, “our”, “us”, or “we”), the “data controller” of the personal information we collect about you pursuant to this Privacy Statement, is committed to protecting your privacy. This Privacy Statement details the steps we take to protect your personal information when you visit our website or applications that contain a link to this Privacy Statement or when you contact us. It describes how we process personal information relating to you, including the types of personal information that we collect, the purposes for which we use it, the types of third parties with which we share it, and any rights you may have with respect to such information. This Privacy Statement applies only when you visit any of our Sites that link to this Privacy Statement or when you contact us, for example, with a comment, inquiry, placing an order, or customer support request.

What information do we collect?

Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.

We collect information from you when you register on our Site, place an order, subscribe to our newsletter or respond to a survey. When ordering or registering on our Site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address and phone number. You may, however, also visit our Site anonymously.

What do we use your information for?

We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:

  • To personalize your browsing experience
  • To improve our website and your shopping experience
  • To improve customer service
  • To process transactions including executing your payments and delivering the purchased products or services requested
  • To administer a contest, special promotion, survey, activity or other Site feature
  • To send periodic emails

The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

If you are based in the European Union, please note that we may transfer your information outside the European Economic Area (EEA) when the transfer is necessary for the performance of a legal contract or to comply with a legal obligation. Whenever we transfer your personal information out of the EEA, we ensure a similar degree of protection is afforded to you by ensuring at least one of the following safeguards is implemented:

  •  Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal information the same protection it has in Europe.
  • Where we use providers based in the U.S., we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal information shared between Europe and the U.S.

Your rights

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information. To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all the personal information that we maintain.

You may send us an e-mail to info@refcouplingsys.com to exercise your rights. We will respond to your request in a reasonable timeframe. We will take all reasonable steps to ensure that your personal data is correct and up to date.

How do we protect your information?

You are responsible for your own username and password safety and security on our website(s). We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.

That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec daily to protect you online.

Do we use cookies?

Yes. A cookie is a small text file that is placed on your computers’ hard drive by your web browser when you first visit the Site. RCS uses cookies to both ensure functioning of the Site as well as to enable the Sites or service providers systems to remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about Site traffic and Site interaction so that we can offer better site experiences and tools for you in the future. We may contract with third-party service providers to assist us in better understanding our Site visitors. These service providers are however not permitted to use the information collected on our behalf except to help us directly conduct and improve our business. On some pages of our website, third parties that provide applications through our website may set their own cookies to provide services, track the success of their applications or customize applications for you. These service providers are however not permitted to use the information collected on our behalf except to help us directly conduct and improve our business. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used by us. Most Internet browsers accept cookies automatically, but usually you can change the settings of your browser to erase cookies or prevent automatic acceptance altogether if you prefer. Please be advised that if you choose to not allow browser cookies, you may not be able to take full advantage of all the website features offered by RCS, Inc. However, you can still place orders by contacting sales@refcouplingsys.com.

Do Not Track

Some web browsers may transmit “do-not-track” signals to the sites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not act in response to these signals.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children’s information

Our website, products, and services are all directed to industry professionals. We do not knowingly collect information from children and do not target or direct our Site(s) to children. The meaning of “children” is subject to the laws and regulations in the jurisdiction in which you are located.

Online Privacy Statement Only

This online privacy Statement applies only to information collected through our website and not to information collected offline.

How long do we retain your information?

We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by tax, accounting or other applicable laws.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions.

Changes to our Privacy Statement

Refrigerant Coupling Systems, Inc. reserves the right to amend this Privacy Statement from time to time to reflect technological advancements, legal and regulatory changes, and RCS’ business practices, subject to applicable laws. If RCS, Inc. changes its privacy practices, an updated version of this Privacy Statement will reflect those changes. RCS will provide notice of such changes by updating the effective date listed on this Privacy Statement. It is your responsibility to check this Privacy Statement frequently to view any amendments. Your continued interaction with RCS, Inc. in the activities covered above, will be subject to the then-current Privacy Statement.

Contact Us

If you would like to exercise one of your rights as set out above, or if you have a question or a complaint about this Statement, the way your personal information is processed, please contact us via e-mail: info@refcouplingsys.com.


Last updated June 18, 2018