Refund policy

Returns & Refund Policy

 

Refrigerant Coupling Systems, Inc. have a 30-day return policy for which the Customer have 30 days after receiving the item to request a return.

To be eligible for a return, the item must be in the same condition that was received, unused, in its original packaging, and with the receipt or proof of purchase. Customer will be responsible for shipping charges on returned orders and bear the risk of loss during shipment. Due to their nature, custom and made- to-order products shall not be accepted for return unless such products were initially defective. To start a return, Customer can contact us at RCS_info@refcouplingsys.com. If the return request is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at RCS_info@refcouplingsys.com.

Damages and issues
Customer must inspect delivered products and report claims for damages, shortages, or receiving the wrong product in writing within ten (10) days of delivery or the products shall be deemed irrevocably accepted and such claims are hereby waived. If a product is damaged during delivery to Customer via FedEx or Parcel Post, Customer must note the extent of the damage with evidential photographs and forward them to RCS. If a product is damaged during delivery to Customer via a freight carrier, Customer must note the damage on the carrier’s delivery receipt and request an inspection report on the damaged shipment from the carrier to be forwarded to Customer within 10 business days. Then, Customer must forward the inspection report and original packing list, and evidential photographs to RCS, and RCS will file a claim on Customer’s behalf and replace the damaged product within a reasonable time. In all cases, Customer must hold the damaged materials for disposition instructions from RCS.